Dokument: Challenges of the 21st Century: Social Media and E-Government

Titel:	Challenges of the 21st Century: Social Media and E-Government
Weiterer Titel:	Herausforderungen des 21. Jahrhunderts: Social Media und E-Government
URL für Lesezeichen:	https://docserv.uni-duesseldorf.de/servlets/DocumentServlet?id=44943
URN (NBN):	urn:nbn:de:hbz:061-20180221-093919-0
Kollektion:	Dissertationen
Sprache:	Englisch
Dokumententyp:	Wissenschaftliche Abschlussarbeiten » Dissertation
Medientyp:	Text
Autor:	Fietkiewicz, Kaja Joanna [Autor]
Dateien:	[Dateien anzeigen] Adobe PDF [Details] 1,59 MB in einer Datei [ZIP-Datei erzeugen] Dateien vom 20.02.2018 / geändert 20.02.2018
Beitragende:	Prof. Dr. Stock, Wolfgang G. [Betreuer/Doktorvater] Prof. Schlögl, Christian [Gutachter]
Dewey Dezimal-Klassifikation:	000 Informatik, Informationswissenschaft, allgemeine Werke » 020 Bibliotheks- und Informationswissenschaften
Beschreibung:	Information science research introduced in this thesis focuses on the 21st century’s new developments that are characteristic for the so-called knowledge society. First, the focus is set on e-government, which is a digitalized kind of public administration services. The shift from the traditional red-tape to efficient, digital public services is still in progress and, therefore, requires constant investigation. Then, the focus of the investigation is redirected onto social media usage in different contexts. Social media also became typical tools applied by the knowledge society. Different areas investigated in this study address aspects of contemporary importance, from general social media users’ characteristics, through online journalism and news dissemination on Twitter, usage of new live streaming services, also including problematic usage (law infringements), up to social media marketing and crowdfunding or competition (law) on social media markets. In view of the increased popularity of e-government as an important aspect of the development of knowledge society, the beginning of this information science research focuses on three questions. First one concerns the overall state of e-government, or its “maturity,” in selected 31 Informational Cities. This also required the development of a suitable method to measure the maturity of an e-government website. Furthermore, to properly serve the citizens, e-government needs to be understandable and usable. Therefore, the second research question concerns the usability of e-government in Informational Cities. Finally, e-government portals are supposed to serve many different stakeholders. Due to its (potential) suitability to be understood and used by all the different user groups, it can be seen as a so-called boundary object. The final research question addresses this subject in more detail, that is, “How do e-government websites handle boundary documents?” The outcomes show that the maturity and usability levels of the chosen cities vary, whereas the implementation of boundary documents in form of detailed information is similar in 30 out of 31 cities, namely non-existent. Considering the maturity of investigated e-governments, there is still potential for improvement. To date, there is a visible shift from the real to a digital world, be it such daily routines like shopping and banking, or communication with family and friends. A distinctive fruit of this digitalization are the social media. Therefore, they became the main part of this research compendium. What is the status quo of social media usage? What are the age- or gender-dependent differences in the application of these services? What are the newest trends on the social media market and what is the information behaviour of their users? The consumption of information and news also changes. Web users increasingly reach for social media platforms like Facebook or Twitter to retrieve news. Especially for breaking news consumption and dissemination, Twitter appears to have established itself as the one medium to go to. How does the breaking news dissemination on Twitter take place? Are there any inter-country differences in news dissemination and commentary? The digital shift is also prevalent in the entrepreneurial domain. There are not only more and more companies active in the digital economy. The way they are brought into being changes as well. The financing of new firms partly comes from the people, “crowd.” A more convenient and less risky financing way is facilitated through crowdfunding platforms. The marketing of new entrepreneurial endeavours also occurs online, through diverse social media channels. What is the best social media strategy to reach and persuade potential backers of an entrepreneurial idea? Finally, social media do not only increasingly interfere in our everyday life and economy, but also the legislature. Many legal issues may arise when more and more activities are conducted in a new (at least for the legislature) environment—the Web. What are the potential law infringements while using new social media channels like, for example, social live streaming platforms? From an economic perspective, is the social media market properly regulated? This thesis covered some of the most important and current topics that emerged with the development of the knowledge society. E-government and social media usage in diverse contexts (private, public, or legal), should be continuously investigated to be in the loop with current trends and status quo of user information behaviour. Today, the changes related to technology and the Web are occurring at a very fast pace, therefore, there is need for constant control and adjustment of the surrounding circumstances (e.g., the legal system). Preventive actions are better than damage control. After all, it is in our hands how the future societies, cities, and world will look like.
Lizenz:	Urheberrechtsschutz
Fachbereich / Einrichtung:	Philosophische Fakultät » Institut für Sprache und Information » Informationswissenschaft
Dokument erstellt am:	21.02.2018
Dateien geändert am:	21.02.2018
Promotionsantrag am:	12.12.2017
Datum der Promotion:	05.02.2018